At Rumiandco, every piece is created with care and attention to detail. We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
RETURNS & EXCHANGES
You may request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange:
- The item must be unworn, unwashed, and unused.
- All original tags and packaging must be intact.
- The item must be returned in its original condition.
- Proof of purchase or your order number must be provided.
- Items showing signs of wear, washing, alteration, damage, perfume, stains, or misuse will not be accepted.
SIZE EXCHANGES
Ordered the wrong size? You may request an exchange for another available size within 7 days of delivery.
Size exchanges are subject to stock availability.
For exchanges due to customer preference or incorrect size selection, the customer will be responsible for the return/exchange shipping charges.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.
Please provide your order number along with clear photos of the item and the issue.
Once verified, Rumiandco will arrange an appropriate replacement, exchange, or refund. Where the mistake is on our side, the customer will not be responsible for the related return shipping charges.
REFUNDS
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed through the applicable payment method. Processing times may vary depending on your bank or payment provider.
Original delivery charges are non-refundable, except where the item received was defective, damaged, or incorrect.
For Cash on Delivery (COD) orders, approved refunds may be processed through an available bank transfer or other supported payment method.
NON-RETURNABLE ITEMS
Returns or exchanges will not normally be accepted for:
- Items purchased during final sale or clearance, unless defective or incorrect.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items without their original tags.
- Customized or personalized products.
- Items returned after the stated return period.
This does not limit any rights that may apply to defective, damaged, incorrectly supplied, or misdescribed goods under applicable law.
SALE ITEMS
Sale items may be eligible for size exchange only, subject to availability, unless otherwise stated on the product page.
Items specifically marked “Final Sale” cannot be returned or exchanged for change of mind.
HOW TO REQUEST A RETURN OR EXCHANGE
To start a return or exchange, contact Rumiandco Customer Support and provide:
- Your name
- Order number
- Reason for return/exchange
- Desired replacement size, if applicable
- Photos of the product if it is damaged, defective, or incorrect
Please do not send an item back without first contacting us and receiving return instructions.
RETURN SHIPPING
Customers are responsible for return shipping costs when returning or exchanging an item due to size, fit, or personal preference.
If Rumiandco sent an incorrect, damaged, or defective item, we will cover the applicable return/replacement shipping costs.
Rumiandco is not responsible for returned parcels lost in transit when customers arrange their own return shipping. We recommend using a trackable courier service.
ORDER CANCELLATIONS
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been dispatched, it cannot be cancelled and will be handled according to our Return & Exchange Policy.
CONTACT US
If you have any questions regarding a return, exchange, or refund, please contact our customer support team.
Rumiandco
Website: rumiandco.pk
Customer Support: [Add WhatsApp / Phone Number]
Email: [Add Customer Support Email]
Rumiandco reserves the right to review returned items before approving an exchange or refund. This policy does not exclude or restrict any rights available to customers under applicable consumer protection laws.