Shipping Policy
Last Updated: September 22, 2026
At Rumiandco, we want your shopping experience to be simple and hassle-free. We deliver our products across Pakistan and offer Cash on Delivery (COD) for eligible orders.
1. Shipping Coverage
We currently offer delivery across Pakistan, including major cities and most other serviceable areas.
Orders are shipped through reliable courier services. Delivery availability may vary depending on your location and courier coverage.
2. Delivery Time
Orders are generally delivered within:
3–7 business days after order confirmation.
Delivery to remote or less-accessible areas may take additional time.
Please note that delivery times are estimates and may be affected by:
- Public holidays
- Weather conditions
- Courier delays
- High order volumes
- Incorrect or incomplete delivery information
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you place your order.
From time to time, Rumiandco may offer free shipping promotions or other delivery offers. Promotional shipping terms will be clearly mentioned on the website or during checkout.
4. Cash on Delivery
We offer Cash on Delivery (COD) across Pakistan in areas covered by our courier partners.
For COD orders, payment must be made in cash to the courier at the time of delivery.
Please make sure that your provided phone number is active so our team or courier partner can contact you if order confirmation is required.
5. Order Confirmation
For certain orders, our team may contact you by phone or message to confirm your order before dispatch.
If we are unable to confirm an order, we reserve the right to delay or cancel the order.
6. Order Tracking
Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication channel.
You can use the tracking information provided to check the status of your shipment.
7. Incorrect Address or Contact Information
Customers are responsible for providing accurate:
- Full name
- Delivery address
- City
- Phone number
Rumiandco is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address or unsuccessful delivery.
8. Delayed or Failed Delivery
If a courier attempts delivery and is unable to reach the customer, the courier may make additional delivery attempts according to its own policies.
If an order is returned to Rumiandco because the customer was unavailable, refused the parcel, or provided incorrect information, we may contact the customer regarding re-delivery.
Any additional shipping costs for re-delivery may be the customer’s responsibility.
9. Damaged Packages
If your package appears damaged, opened, or tampered with when delivered, please contact us as soon as possible.
We recommend taking clear photos or videos of the package and product before opening or immediately after receiving it, as this may help us investigate the issue.
10. Missing or Incorrect Items
If you receive an incorrect, incomplete, or missing item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos/videos of the package and received item
- A brief description of the issue
Our team will review the issue and provide the appropriate solution according to our return and exchange policy.
11. Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.
Rumiandco
Pakistan
We appreciate your trust and look forward to delivering your Rumiandco order to you.